Shop Policies

shop policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 3-10 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.


Payment options

All major credit cards accepted
I also accept PayPal, Venmo, Cash / Check

Accept gift cards. Gift Cards are processed manually, so please select Venmo / Cash / Check option at check-out .


Returns & exchanges

I gladly accept exchanges

Contact me within: 5 days of delivery

Ship items back within: 7 days of delivery

I don’t accept returns or cancellations, but please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders, Clothing, Perishable products (like food or flowers), Digital downloads, Intimate items (for health/hygiene reasons), Sale / Clearance items.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Last updated on December 30, 2020


Frequently asked questions

Wholesale availability?

I’m happy to do wholesale orders. From resale to subscription boxes to customized packaging for marketing, I’ll work with you. Contact me for details.

Do you do custom and personalized orders?

Sure, I’m happy to do custom orders and personalization. Anything I would do in my former Etsy shop, I’m happy to do here. Don’t hesitate to contact me.


Reviews

I’m still building reviews for jodeeclifford.com, but LuckyStarDreams is an Etsy shop I’ve run since 2016 – if you would like to read some of my customer reviews.